Shipping policy

Please make sure that you provide us with your full name and correct shipping address. Should you enter the wrong address, please email us at vl@vlessentials.com.au as soon as possible.

Domestic Shipping Policy

All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

PLEASE NOTE: 

VLEssentials is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. 

How do I cancel my order?

If you need to cancel or change your order, please email us immediately at vl@vlessentials.com.au. Once our staff has processed and shipped your order, we will be unable to make changes.